Cancellation policy
Effective Date: September 28, 2026
This policy applies when you choose a subscription or other recurring purchase option ("Subscription") for any product sold on BloodSugarFriendly.com. It supplements our Terms of Service. Please read it before you enroll.
1. How Subscriptions Work
When you enroll in a Subscription, you authorize BSF Nutrition Inc. d/b/a Blood Sugar Friendly, and our payment processor, to automatically charge the payment method you provide, on a recurring basis, at the delivery frequency you select (for example, every 2 weeks, every 4 weeks, monthly or every 3 months), for the subscription price shown at enrollment plus any applicable taxes and shipping, until you cancel.
Your Subscription will continue and automatically renew at the frequency you selected until you cancel it. Each renewal creates a new order that is charged and shipped on your schedule.
2. What You Will Be Charged
The subscription price, any introductory discount, the ongoing price after any introductory period, the delivery frequency, and the shipping terms are all shown on the product page and at checkout before you enroll. If an introductory discount applies only to your first order, the price of later orders is stated alongside it. There are no enrollment fees and no minimum number of orders.
If we change the price of your Subscription, we will notify you by email at least 7 days before the new price takes effect, or longer where required by law. You may cancel before the change takes effect if you do not agree to the new price.
3. Reminder Before Each Order
We will send you an email reminder before each Subscription order is processed, showing the products, the amount to be charged, and the date. This gives you time to skip, change, or cancel before you are charged.
4. How to Cancel
You can cancel your Subscription at any time, for any reason, with no fee. Cancellation is available online in the same way you signed up, with no additional steps:
- Online: log in to your account on BloodSugarFriendly.com, open Subscriptions, select the Subscription, and choose Cancel. The cancellation takes effect immediately and you will receive a confirmation email.
- By email: send a message to Team@bloodsugarfriendly.com from the email address on your account with the word "Cancel" and your order or subscription number. We will process the cancellation and confirm by email within 2 business days.
If we offer you an alternative when you cancel, such as a pause or a change of frequency, you are never required to accept it and the option to complete your cancellation remains available on the same screen.
5. When a Cancellation Takes Effect
A cancellation stops your next Subscription order that has not yet been processed, and every order after it. Because our products are foods and dietary supplements, an order that has already been processed or shipped when you cancel cannot be cancelled, returned, or refunded, except as described in our Return and Refund Policy (for example, if the order arrives damaged or incorrect). To be sure a cancellation applies to an upcoming order, cancel before the processing date shown in your reminder email.
6. Skip, Pause, or Change Your Subscription
From your account you can also skip an upcoming order, pause your Subscription, change the delivery frequency, change the quantity, swap flavors or products where offered, and update your shipping address or payment method. Changes made before an order is processed apply to that order; changes made after apply to the following order.
7. Failed Payments
If a Subscription charge fails, we will email you and may retry the charge over the following days. If we are unable to collect payment, we may pause or cancel your Subscription. You can update your payment method at any time in your account.
8. Our Right to Cancel
We may cancel or suspend a Subscription if a product is discontinued or unavailable, if we suspect fraud or misuse, or if you violate our Terms of Service. If we cancel a Subscription for a reason other than your breach, we will not charge you for any future orders and will refund any amount charged for an order we do not ship.
9. Records and Contact
We keep a record of your enrollment and your consent to these terms for as long as required by law. A copy of these terms is included in your enrollment confirmation email. Questions about your Subscription? Contact us at Team@bloodsugarfriendly.com.
BSF Nutrition Inc. d/b/a Blood Sugar Friendly
1870 The Exchange SE, Ste 220 PMB 14642, Atlanta, GA 30339-2171