Refund policy
Effective Date: September 28, 2026
Thank you for shopping with Blood Sugar Friendly. Because our products are foods and dietary supplements, we are not able to accept returns once an order has shipped. This policy explains what that means, and what we will do when something goes wrong with your order.
1. All Sales Are Final
For the safety and integrity of our products, we do not accept returns of, or issue refunds for, any food, beverage, supplement, or personal care product, whether opened or unopened. Once an order has shipped, it cannot be returned for a refund, credit, or exchange, except as described in Section 2 below or as required by applicable law.
Please review your cart carefully before completing checkout, including product, flavor, quantity, and shipping address.
2. Damaged, Defective, Expired, or Incorrect Items
If your order arrives damaged, defective, past its printed expiration date, or is not what you ordered (wrong product, wrong flavor, or a missing item), we will make it right at no cost to you.
To qualify, you must contact us within 72 hours of the delivery date shown in your carrier tracking. Email Team@bloodsugarfriendly.com with:
- Your order number
- A short description of the problem
- One or more clear photos of the product, the packaging, and the shipping box (for damage claims)
Once we confirm the issue, we will, at our option, ship a replacement of the affected item or refund the affected item to your original payment method. You do not need to ship anything back to us unless we specifically ask you to. Refunds typically appear on your statement within 5 to 10 business days after they are issued, depending on your bank.
Claims reported more than 72 hours after delivery, or without the information above, may not be eligible.
3. Orders Lost or Not Received
If your tracking shows your order was delivered but you did not receive it, first check with household members, neighbors, and your building's mail area, and allow 48 hours, since carriers sometimes mark packages delivered before they arrive. If it still has not turned up, contact us within 7 days of the marked delivery date and we will help you file a claim with the carrier and work with you on a resolution.
If tracking shows your order is stalled or lost in transit, contact us and we will trace it with the carrier and reship or refund as appropriate.
4. Cancelling or Changing an Order Before It Ships
We start processing orders quickly. If you need to cancel or change an order, email Team@bloodsugarfriendly.com as soon as possible with your order number. If the order has not yet been processed by our fulfillment center, we will cancel it and issue a full refund to your original payment method. Once an order has been processed or shipped, it cannot be cancelled and this policy applies.
5. Orders Returned by the Carrier
If a package is returned to us because the shipping address you provided was incomplete or incorrect, or because delivery was refused, we will contact you. We can reship the order for an additional shipping charge, or refund the product cost less the original shipping charge. Products that are returned to us in a condition that cannot be resold, or that are heat sensitive, may not be eligible for refund.
6. Subscription Orders
This policy applies to subscription orders in the same way as one-time orders. Cancelling a subscription stops future orders but does not refund an order that has already been processed or shipped. See our Purchase Options Cancellation Policy for how to cancel, pause, or change a subscription.
7. Wholesale and Practitioner Orders
Returns for wholesale, reseller, and practitioner accounts are governed exclusively by the applicable written wholesale agreement and are not covered by this policy.
8. Chargebacks
If you have a problem with an order, please contact us first. We resolve nearly every issue quickly and directly. Chargebacks filed without first contacting us may result in a hold on future orders while the dispute is reviewed.
9. Contact
BSF Nutrition Inc. d/b/a Blood Sugar Friendly
Email: Team@bloodsugarfriendly.com
Mailing Address: 1870 The Exchange SE, Ste 220 PMB 14642, Atlanta, GA 30339-2171
This policy is incorporated into our Terms of Service. We may update it from time to time; the version posted at the time of your order applies to that order.