Shipping policy
Effective Date: September 28, 2026
This Shipping Policy explains where we ship, how much it costs, and when to expect your order from Blood Sugar Friendly.
1. Where We Ship
We ship to addresses within the United States and U.S. territories, including APO, FPO, and DPO military addresses where the carrier supports them. We do not currently ship to addresses outside the United States, and we are unable to accept international orders.
Please note that shipments to Alaska, Hawaii, Puerto Rico, other U.S. territories, and military addresses may take longer to arrive and may have fewer shipping options available at checkout.
2. Shipping Rates
- Free standard shipping on orders of $100 or more (calculated on the merchandise subtotal after discounts and before taxes).
- For orders under $100, shipping rates are calculated at checkout based on your address, the weight of your order, and the shipping method you choose. The exact amount is shown before you complete your purchase.
- Expedited shipping options, when available, are shown at checkout with their price.
Shipping promotions for subscription orders, if offered, are described at the time you enroll.
3. Processing Time
Orders are processed within 1 to 2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed after our daily cutoff, on weekends, or on holidays begin processing the next business day. During launches, promotions, and the holiday season, processing may take an additional 1 to 2 business days.
Processing time is separate from the carrier's transit time. Your total delivery window is processing time plus transit time.
4. Delivery Estimates
Once your order ships, standard delivery within the contiguous United States typically takes 2 to 6 business days depending on your location. Estimated delivery dates shown at checkout and in your shipping confirmation are estimates only and are not guaranteed. We are not responsible for carrier delays caused by weather, high volume, or other events outside our control.
5. Tracking
You will receive an email with a tracking number as soon as your order ships. Tracking information may take up to 24 hours to update after the label is created.
6. Shipping Address
Please double-check your shipping address before completing checkout. We are not able to change the address once an order has been processed. If a package is returned to us because the address was incomplete or incorrect, or because delivery was refused, we will contact you to reship it for an additional shipping charge, or refund the product cost less the original shipping charge, as described in our Return and Refund Policy.
7. Damaged, Missing, or Delayed Packages
If your order arrives damaged or an item is missing, contact us at Team@bloodsugarfriendly.com within 72 hours of delivery with your order number and photos, and we will replace or refund the affected item. If tracking shows your package was delivered but you cannot find it, allow 48 hours and check with neighbors and household members, then contact us within 7 days so we can help you file a claim with the carrier. Full details are in our Return and Refund Policy.
Title and risk of loss pass to you when we hand your order to the carrier, as described in our Terms of Service, but we will always help you resolve a carrier issue on a retail order.
8. Partial Shipments
If part of your order is temporarily unavailable, we may ship the available items first and the remaining items as soon as they are ready, at no additional shipping cost to you. You will receive a separate tracking email for each shipment.
9. Subscription Orders
Subscription orders ship on the schedule you selected at enrollment and follow the same processing times and shipping rates described above. You will receive a reminder email before each subscription order is processed.
10. Contact
Questions about shipping? Email Team@bloodsugarfriendly.com and include your order number.
BSF Nutrition Inc. d/b/a Blood Sugar Friendly
1870 The Exchange SE, Ste 220 PMB 14642, Atlanta, GA 30339-2171